This is the Privacy Policy for Quayside Conservatories Ltd (company reg no: 03122748). This Policy explains how and why we collect and use personal information, and what we do to ensure it is kept private and secure. For the purposes of data protection law we will be a controller of your personal information (this means we make decisions about how and why your information is used, and have a duty to ensure your rights are protected). Quayside Conservatories Ltd is committed to safeguarding privacy. Please read our privacy policy to understand how information about you will be treated and how you can tell us your preferences. If you have any questions about our Privacy Policy, please contact us at Quayside Conservatories Ltd, 48 Puddingmoor, Beccles, Suffolk, NR34 9PL. email: enquiries@quayside-conservatories.co.uk or telephone: 01502 714512.

What information we collect:
In order to operate our business and provide our services, we need to use personal information about actual and prospective customers. Without this information we would not be able to enter into a contract with you or provide our products or services. The information we collect will include personal information such as your name and contact details provided when communicating with us. If you place an order, we will also process financial information to take payment for that order.

How we use your information:
We will only use your information with your consent, or because we need to in order to: • enter into, or perform, a contract with you. • comply with a legal duty. • for our own (or a third party’s) lawful interests, provided your rights do not override these. • to protect your vital interests. In any event, your information will only be used for the purpose(s) we collected it for (or else for a closely related purpose, such as record keeping).

Sharing information:
We will never sell or trade your personal information. We do share information with our supply chain partners, and this may include personal information in some cases, but these suppliers will only be allowed to use the information for a specific purpose (such as your location to carry out associated works). These suppliers are instructed to erase your data once the works are completed.

Sensitive information:
We do not normally collect or process sensitive personal information about our customers (such as information about someone’s health or beliefs). In the unlikely event that we do (for example, details if an accident occurs involving one of our products), we will ensure that this information is kept private and secure. In all circumstances the personal data we hold about you will be adequate, relevant and not excessive. We will use your personal data in line with your legal rights under General Data Protection Regulation (GDPR), the Data Protection Act 2018. Details of your legal rights can be found on the Information Commissioner’s website www.ico.org.uk.

Customers:
We collect information about individual customers in order to fulfil orders. This information will include: • basic personal information and contact details • information about the products they have ordered, their preferences and limited information about their homes • financial data (such as bank account details) which we require to process payments.

Our website and cookies:
We do not collect or process personal information about visitors to our website unless they choose to provide information. We may collect non-personal information about visitors to our website as this helps us optimise and improve the website. This information might include your internet protocol address, the browser being used to connect to our site, the device (e.g. its operating system) and the connection type (e.g. the Internet service provider used). However, none of this information will directly identify you.

Cookies:
Our website may use “cookies” to enhance your experience and enable certain functionality. Web browsers place cookies on hard drives for record-keeping purposes and sometimes to track information (such as repeat visits). You can choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. However, if you refuse to allow cookies, this may interfere with your ability to use the site.

Hyperlinks to other sites:
Our website may contain hyperlinks to third-party websites. We are not responsible for the content or functionality of any of those external websites. If an external website requests personal information from you (e.g. in connection with an order for goods or services), the information you provide will not be covered by this Policy. We suggest you read the privacy policy of any website before providing any personal information.

Communications:
We may contact you by email, telephone or post with information about products or services that might interest you (see ‘Marketing’ below), updates or information, or to notify you of changes to our terms of business or this Policy.

Marketing:
If you are an existing customer, we may send you marketing communications about similar products or services that may be of interest, unless you have asked us not to.

Communication:
We do not record telephone conversations, but may take notes and retain copies of them, as well as any written or electronic communication we have with you. These will be used for the purpose of administering your account, training, evidencing compliance with regulatory requirements, evidence in the event of a dispute, or as evidence in court.

Changing your preferences:
You can change how you hear from us by contacting us at any time, by writing to Quayside Conservatories Ltd, 48 Puddingmoor, Beccles, Suffolk, NR34 9PL, email: enquiries@quayside-conservatories.co.uk or telephone: 01502 714512 with details of your request. You can also contact us using these details if you wish to complain about a communication you have received in error.

Keeping your information safe:
We employ physical and technical measures to keep your personal data safe and to prevent unauthorised access to, or use, or disclosure of it. Electronic data is stored on secure computer systems and we control who has access to them (using both physical and electronic means). Physical data is stored in a secure environment, accessed only by authorised persons. We have a set of data protection procedures which personnel are required to follow when handling personal data. We cannot absolutely guarantee the security of the internet or external networks or your own device, accordingly any online communications (e.g. information provided by email or through our website) are at your own risk.

Storage of Data:
We only store personal information so long as it is required for the purpose(s) we collected it for (or for a related compatible purpose, such as keeping a record of a transaction). We regularly review what data we have and delete that which is no longer necessary. In certain circumstances you have the right to request that your data be deleted (the right to be forgotten). If you believe that any information we are holding on you is incorrect or incomplete, please contact us using the methods previously stated.

Your legal rights with respect to your personal data:
You can write to us at any time to obtain a copy of your personal data and to have any inaccuracies corrected. Where appropriate, you may have your personal data erased, rectified, amended or completed. When writing to us to obtain a copy of your personal data, please quote your name and address and provide brief details of the personal data of which you would like a copy of, or which you would like to be corrected, because this will help us more easily locate your personal data. We will require proof of your identity before providing you with details of any personal data we may hold about you.

Updates to this Policy:
We may update this Policy at any time. When we do, we will post a notification on the main page of our website and revise the date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. This policy was last updated on 22nd May 2019.